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2010-48 no late -: •- • :GEN TRANSACTION PROCESSING AGREEMENT This Transaction Processing Agreement ( "Agreement ") is effective as of August 19, 2010 (the "Effective Date ") by and between No Late Payments, LLC ( "Company ") and City of Clermont (the "Government entity"). • RECITALS: A. Company is in the business of, among other things, providing for the processing of electronic payment transactions including transactions for governmental entities. Government Entity is in the State of Florida . 13. Government Entity has the statutory authority to accept credit card or electronic payment transactions for taxes, court fines, utility payments, building permit fees, or similar payments imposed by department or bureau ( "Agency ") of the - Government Entity. Government Entity desires to provide for the acceptance of payment by credit card or other electronic transactions. IN CONSIDERATION OF THE ABOVE, the parties agree as follows: 1.0 Program. 1.1 Services. Company will provide payment processing services (the "Service ") relating to (see "Recitals: Section B ") through credit card or other electronic payment transactions (each a "Transaction). The Services are more particularly described in the Agreement and on Schedule 1, as the same may be amended from time to time. 1.2 Hardware and Software. Company shall provide the Government Entity with the number and type of hand held devices or other hardware as described on Schedule 1 (the "Hardware ") and certain proprietary software identified by Company (the "Software ") for the operation of the Hardware for the initiation and processing of Transactions under this Agreement and that are required for this program. Government Entity shall provide all other hardware, software or services necessary for the Program including, without limitation, internet access or wireless access for the Hardware. Upon termination of this Agreement, Company has the right to turn off the use of the proprietary software and at the Company's sole discretion has the right to charge the . Government Entity for the cost of repair or maintenance of the proprietary Software if such- repair is caused by the improper use of the Hardware or Software by an Agency or . Government Entity. 1.3 Convenience Fee. Government Entity shall require "Agency" to collect a Convenience Fee (the "Convenience Fee ") for each Transaction in an amount established by Company and agreed to by Government Entity. The Convenience Fee can be changed with Company and Government Entity agreement from time to time. ".SECURf ar. ^ REVENUE NEUTRAL TRANSACTION PROCESSING AGREEMENT V2 a�'• P2.75NI,P •• 6/17/2010 Page 1 of 9 AF/41 ••nev�vmw�••• 1 • no late oac GEN H.:-_ .'r;nr_-:i }er. ,, r. The initial Convenience Fee is as shown on Schedule 1. Company will cause the Software to automatically process and to require approval of the Consumer Convenience Fee at the time the Transaction is approved and, in the absence of approval of the Consumer Convenience Fee, to terminate the Transaction. 1.4 Collection Account. Company shall establish and maintain a deposit account with an insured depository organization (the "Collection Account "). All Transaction proceeds, Consumer Convenience Fees and Agency Bank fees shall be deposited in to the Collection Account. The Collection Account may, in Company's discretion, be interest or non - interest bearing. Company shall transfer from the Collection Account to a deposit account designated by Government Entity (the "Government Entity Account ") an amount equal to the collected funds in the Collection Account attributable to Transactions less the Consumer Convenience Fee within one business day after receiving the funds in the Collection Account. All amounts in the Collection Account not due Government Entity shall remain the sole property of Company. 1.5 Training. Company will train employees selected by Government Entity. Training to include the installation and operation of all related Hardware and Software required to complete agreed upon Transactions. Training shall occur at the designated locations authorized by Government Entity. 1.6 Credit Card, Clearinghouse and Similar Rules. Government Entity and Company shall cooperate in complying with all rules and regulations of credit card associations, NACHA, automated clearinghouse, Check21 associations and similar organizations applicable to credit card transactions, electronic transaction processing or similar transaction processing or otherwise governing the acceptance or processing of Transactions. 1.7 Chargeback. Government Entity is solely responsible for any Transaction that is charged back by a Customer or otherwise rejected under credit card rules and regulations or other electronic processing rules and regulations (the "Chargebacks "). Company may, in its discretion, setoff the Chargeback against amounts due Government Entity from the Collection Account, including, without limitation any reserve balance maintained in the Account. Company will promptly provide Government Entity written notice of the Chargeback and setoff, if any, against the Collection Account. The Government Entity's liability for Chargebacks shall survive the termination of this Agreement. Upon termination of this Agreement, Company may reserve a collected balance in the Collection Account for a period of 60 calendar days following the date of termination and setoff Chargebacks against such reserve amount. Maintenance of the reserve balance shall not limit or otherwise impair Government Entity's obligation for Chargebacks. 2. r :: REVENUE NEUTRAL TRANSACTION PROCESSING AGREEMENT V2 P2.75 NLP " 6/17/2010 Page 2 of 9 4. fit; ,a 'f no late o,_vu - L.5 i EN i-a�tt.e ' St r'ip?y 1.8 Chargeback Procedures. 1.8.1 Upon notice of chargeback from Company, Government Entity must present supporting documents including but not limited to signed sales receipts, copies of ticket, fines, invoices or any other supporting documentation that substantiates and defines Cardholders indebtedness to Government Entity and their agreement to paying using their Credit /Debit Card. 1.8.2 Government Entity must present to Company via either fax or email all requested documents by Company within 2 business days from Company's request. Failure to produce requested documents within the time period will result in an assumption of chargeback liability by Government Entity. 1.8.3 Communication to Company must be addressed to Company via either email at manauer(cimolatepayments.cotn or fax (208) 498 -1667. 1.8.4 Government Entity must provide to Company corresponding email, fax number and responsible party for all chargeback communications. 1.8.5 Communication to all persons referred to in Sections 1.8.3 and 1.8.4 may be amended from time to time as deemed necessary by either party: Term and Termination. 1.9 Term. The term of this Agreement commences on the Effective Date and terminates on the 1st anniversary of the Effective Date (the "Initial Term "). The Initial Term shall renew for an additional renewal term of one year, commencing on the anniversary of the Effective Date occurring in calendar year (each a "Renewal Date ") and terminating on the anniversary of the Effective Date (each a "Renewal Term "). The Initial Term and the Renewal Terms, if any, are referred to collectively as the "Term ". . Either party may terminate this Agreement to be effective on the expiration of the Initial Term or on any Renewal Date by providing written notice to the other party on or before the sixtieth (60 calendar day preceding the next Renewal Date. 1.10 Early Termination by Government Entity. Government Entity may terminate this Agreement upon (a) 30 calendar days written notice to Company following Company's failure to perform any material term of this Agreement when and as required to be performed by Company or the failure of a Company representation and warranty to be materially true and correct, unless Company shall have cured such failure to the reasonable satisfaction of Government Entity on or before the expiration of the notice period or (b) upon the imposition of a receivership, conservatorship or involuntary liquidation of Company or the institution of any proceedings in insolvency or bankruptcy, whether voluntary or involuntary. - 1.11 Company Early Termination. 1.11.1 Company may terminate this Agreement upon written notice to Government Entity (a) upon 30 calendar days written notice to Government - 45“ukrpNM" a 9. �x REVENUE NEUTRAL TRANSACTION PROCESSING AGREEMENT V2 P2.75 NLY l,,t' 6/17/2010 Page 3 of 9 - " SECUIE PfliAT"` �a { r lG `„iii !1, � _., a E .:v. ru , •,: ;cr..4uas Entity following Government Entity's failure to perform any material term of this Agreement when and as required to be performed by Government Entity, or the failure of a Company representation and warranty to be materially true and correct, unless Government Entity shall have cured such failure to the reasonable satisfaction of Company on or before the expiration of the notice period or (b) the acceptance by Government Entity of services of similar kind and nature to the Services from any person other than Company (except for those services of similar kind or nature that are being received by Government Entity prior to the date of this Agreement) or (c) upon the imposition of a receivership, conservatorship or involuntary liquidation of Government Entity or the institution of any proceedings in insolvency or bankruptcy, whether voluntary or involuntary. 1.12 Early Termination. Notwithstanding any other provision of this Agreement, either Government Entity or Company may terminate this Agreement upon written notice to the other party and without further obligation to the other party upon the reasonable determination that the further performance of this Agreement by either Company or Government Entity violates, conflicts with or is prohibited by (a) any credit card or electronic processing regulations or rules, member agreements or rules or similar agreements, regulations or rules applicable to the acceptance or processing of the Transactions or (b) any law or regulation applicable to Company or Government Entity or the processing of the Transactions. • 2.0 Representations and Warranties. 2.1 Representations and Warranties of Government Entity. Government Entity represents and warrants to Company that this Agreement and the Program are authorized by, and do not conflict with, any statute, regulation or other law governing the activities of Government Entity or "Agency" including, without limitation, any law relating to the collection of court fines or similar payments generally, or the deposit or • control of Government Entity funds, or the letting of public contracts by competitive bidding or other process. Government Entity further represents and warrants to Company that this Agreement, when executed in the manner provided below, is the valid and binding obligation of the Government Entity enforceable in accordance with its terms. 2.2 Representations and Warranties of Company. Company represents' and warrants to Government Entity that (a) to the best knowledge of Company after due inquiry with the Compliance Department of the processor, Elavon, this Agreement and the Program are authorized by, and do not conflict with, the Rules and Regulations of Visa or MasterCard, or other law governing the proposed financial transactions (excluding, however, any statutes, regulations or other laws governing Government Entity or any Agency) and (b) this Agreement, when executed in the manner provided below, is the duly authorized agreement of Company, and is the valid and binding obligation of Company enforceable in accordance with its terms. This obligation shall continue with any change in the processor or platform, as referenced in Schedule 1. U. V. 0PEF1 " REVENUE NEUTRAL TRANSACTION PROCESSING AGREEMENT V2 P2.75 NLP 4 4,11% - 6/17/2010 Page 4 of 9 vf '^SfNMV. mNi"' m GFN no late 3.0 Exclusivity. 3.1 Exclusivity. Government Entity agrees to accord Company the exclusive right to provide services substantially similar to the Services contemplated by this Agreement. Provided, however, to the extent Government Entity is receiving services that are substantially similar prior to the date of this Agreement, it may continue to receive those services without being in violation of this provision. 4.0 Liability and Limitations • 4.1 Limitation on Warranties. THE WARRANTIES EXPRESSED IN THIS AGREEMENT ARE IN LIEU OF ALL OTHER WARRANTIES. THERE ARE NO FURTHER OR ADDITIONAL WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE. THE WARRANTIES . OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY DISCLAIMED. ALL WARRANTIES EXPRESSED HEREIN ARE SOLELY TO GOVERNMENT ENTITY AND ARE NOT INTENDED FOR, AND SHALL NOT BE RELIED UPON BY, ANY OTHER PERSON OR ENTITY. 4.2 Limitation on Damages. Neither party shall be liable to the other for indirect, incidental, special, punitive or consequential damages arising out of this Agreement or the failure in performance of either party. All claims of Government Entity or Company for actual direct damages relating to the Services or this Agreement shall be limited to the amount actually paid by Government Entity in respect of Services during the calendar month proceeding the month in which the event giving rise to the claim of actual direct damages shall have occurred. 4.3 Force Majeure. A party shall be excused for performance of, and excused for liability for the failure in performance of, any term or obligation of this Agreement if, and to the extent, such failure in performance is substantially caused by an intervening or supervening event or condition beyond the reasonable control of such party, including acts of God, disruption of third party services, governmental demands or orders, failures of equipment not caused by the negligence of such party and similar acts, events or conditions customarily known and referred to as "force majeure ". A party's failure in performance shall by excused under this Agreement for so long as such party reasonably and diligently pursues cure of such failure or the relief of the force majeure and the resumption of performance under this Agreement. 5.0 Privacy and Confidentiality. 5.1 Covered Information. Company acknowledge that it may receive, view or otherwise have access to proprietary or confidential information of Government Entity or Agency or of a payor, including, nonpublic personal information, in connection with delivery of the Services (collectively, including the Information and the Items defined above, the "Covered Information "). Company shall not copy, disclose or use, for any purpose, any of the Covered Information without the prior written consent of a a. .r - RF.VENUF, NEUTRAL TRANSACTION PROCESSING AGREEMENT V2 P2.75 NLP 6/17/2010 Page 5 of 9 5 VL. •••4PCUIE MIM'^ �n NOCG F4 no late Pztyrent SVCr4. Government Entity, which Government Entity may grant or withhold in its sole discretion, except (a) as reasonably necessary for the provision of the Services in accordance with industry standards and. (b) in accordance with governing law. Company shall take all reasonable actions necessary for the preservation of the confidentiality and privacy of the Covered Information. Company will promptly notify Government Entity of the disclosure or use of the Covered Information by Company in contravention of this Agreement, whether such use or disclosure is intentional or inadvertent. 5.2 Compliance with Law. Company acknowledges that the Covered Information, and Company's possession of the Covered Information, are subject to . obligations of confidentiality and privacy under governing law and regulation . including, without limitation, obligations imposed under federal financial privacy laws and regulations. Company agrees to fully cooperate with Government Entity in the preservation of the confidentiality and privacy of the Covered Information and in Government Entity's compliance with the confidentiality and privacy obligations under governing law and regulations. 6.0 Indemnification. To the extent provided by law, both Government Entity and Company each agree to defend, indemnify and hold the other harmless from any and all claims, loss, cost and expense, including court costs and attorneys fees,.arising out of or related to the failure of any representation or warranty of the other to be materially true and correct on and after the Effective Time to and including the date of termination of this Agreement. If Government Entity or Company is made a party to any proceeding for which the other is required to defend, indemnify or hold harmless, the other shall have the right to select counsel to represent that party at the other's sole cost and expense, subject to that party's consent, which consent shall not be unreasonably withheld, and to otherwise control such litigation, proceedings, negotiations or arbitration. The party receiving the defense and indemnification may, but is not obligated to do so, retain separate counsel at its sole cost and expense, and may participate in defense of such claim. The parties shall cooperate in the defense of any such claim, including providing to the other party on request any information and documentation in their possession which is reasonably necessary to defend such claim and providing reasonable access to all books, records and personnel in their possession or under their control which would have a bearing on the defense of such claim. The party providing the defense and indemnification shall have the right to compromise or settle such claim on behalf of the indemnified party, but will not consent to the entry of any judgment or enter into any settlement with respect to such claim without the written consent of the indemnified party, which consent shall not be unreasonably withheld. Notwithstanding any other provision herein, a party shall only be liable for the pro rata share of the total damages awarded in favor of a claimant that is attributable to the wrongful acts or omissions of that party or its employees. Nothing herein shall be construed or act as a waiver of sovereign immunity that Governmental Entity may enjoy. 7.0 Miscellaneous Provisions. 7.1 . Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Idaho. — SECURE nuhTM• 7. REVENUE NEUTRAL TRANSACTION PROCESSING AGREEMENT V2 P2.75 NLP 0 •- 9/3/2010 Page 6 of 9 • t" no late ,: NDCG Faytnenl `crvic' 7.2 Amendment and Waiver. The parties agree to execute such further documents and instruments and take such further actions as may be reasonably necessary or convenient to effectuate the intention of this Agreement. This Agreement may not be amended except by an instrument in writing signed by the parties. Either party hereto may (a) extend the time for the performance of any of the obligations or other acts of any other parties or (b) waive compliance with any provision of this Agreement or with any conditions to its own obligations. Such waiver shall be effective only if made in writing, shall be limited only to the specific provision or condition so waived and shall not be interpreted to provide for or require the waiver of the same or any other provision or condition at any time. 7.3 Entire Agreement. This Agreement represents the entire agreement of the parties hereto and supersedes any prior agreements or negotiations of the parties, whether oral or written. 7.4 Further Assurances. The parties agree to execute such further documents and instruments and take such further actions as may be reasonably necessary or convenient to effectuate the intention of this Agreement. 7.5 Time. Time is of the essence of this Agreement. NO LATE PAYu . NTS, LL By: ark Flory i Its: Managing Member Date: 9 2,72/ D I the affovesigned have at the date of the signing of this agreement the authority under Federal, State and local law /statute to enter into this agreement /contract. City of Clermont (Government Entity) By: � Er %�. i'-- e.--C— 1 -P'trr . 77 Ai Ile ,L) its: AN) jesr Date: I the above signed have at the date of the signing of this agreement the authority under Federal, State and local law /statute to enter into this agreement/contract. Z P NIHi^• �o er�P{4 REVENUE NEUTRAL TRANSACTION PROCESSING AGREEMENT V2l' 2.75 NLP 6/17/2010 Page 7 of 9 0O . ••StNP£PRN • no l ate „ / n, : � � - .GEN For any questions regarding this contact, please contact us at: No Late Payments 16 12 Ave S, Suite 111 Nampa, ID 83651 208 - 498 -1666 (voice) 208 - 498 -1667 (fax) in anagerruln0 late pavments.com Contracts, Compliance, Administrative: Wylie Griffith w gri frith COI xtran.coin Project Management, Reporting, Implementation: Mark Flory m 'tory 0, nxtran.com System Administration, Security, PCI DSS: Dan Harrington dharrington(d?nxtran.com • _`seanenowr ` REVENUE NEUTRAL TRANSACTION PROCESSING AGREEMENT V2 P2.75 NLP �v. . Q3' ,6/17/2010 Page 8 of 9 AI —scow Ale • Atk no late G-1-'.N SCHEDULE Services: Credit Card & Electronic Check Processing Services Convenience Fee: 2.75% Consumer Convenience fee paid by Credit Card: 2.75% ($0.50 Minimum) Consumer Convenience fee paid by Electronic Check: $3.00 Monthly Support Fee paid by Government Entity: $25 Hardware, Software and Internet Applications: *No hardware, software or Internet applications are provided. * *All will be provided by third party vendor.* NO LATE PANTS C By: / ark Flory C Its: Managing Member Date: ?4/ 2-00 200 I the above signed have at the date of the signing of this agreement the authority under Federal, State and local law /statute to enter into this agreement /contract. City of Clermont • (Government Er By: 41111ritw 2 Its: _MitN) Date: q c20/6 I the above signed have at the date of the signing of this agreement the authority under Federal, State and local law /statute to enter into this agreement /contract. - .SECURE PAINT"• c. At REVENUE NEUTRAL TRANSACTION PROCESSING AGREEMENT V2 P2.75NLP a 0(1. 6/17/2010 Page 9 of 9 ftt va ^YNxEPWM`^