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2011-66 BIS Digital ■ 0 11 Integrating ExcellenceTM Business Information Systems, Inc 1350 NE S6`" Street, Suite 300 Ft Lauderdale, FL 33334 Phone 954 -493 -7377 Fax 954 - 493 -6541 Recording System Support Agreement Between: And BIS Digital, Inc. City of Clermont (FL) 1350 NE 56 Street, Suite 300 685 W. Montrose Street Fort Lauderdale, FL 33334 -6142 Clermont, FL 34712 -0219 Phone (800) 834-7674 Phone (352) 241-7332 Fax. (877) 858 -5611 Contract # 12 -12 -A -51326 Email support@bisdigital com BIS Digital, Inc or its appointed service representative agrees to provide system support for the software and hardware listed below, in accordance with the terms and conditions of this agreement. 1 TERMS AND CONDITIONS A The term of this agreement is for a period of (12) months from the effective date Either party upon written receipt, with a ninety 90 -day notice, may cancel this agreement In the event of early termination of service agreement, BIS Digital, Inc will refund monies based upon contract amount prepaid by customer less actual cost of service provided during abbreviated term, or pro rated amount based upon time remaining in contract term rounded to end of month of termination, whichever is less B. The agreement entitles the USER to 24 hours per day, 7 days per week telephone support and on -site support Mon- Fri (8am — 5pm EST) on covered items C User training This agreement covers all users training at the user's site during the term of agreement at mutually agreed upon times D. This support agreement is for the USERS integrated system Any changes or enhancement will be billed for additionally. E Charges for maintenance and support for reasons outside of BIS Digital control, ansing from neglect, negligence, misuse, acts of god or modifications to, or failures of systems software and/or hardware not covered under this contract resulting in corruption of BIS Digital software setup /configuration shall be billed at BIS Digital published rates. 2 COVERAGES A. DCR Software (all BIS Digital supplied licenses). This support agreement is for the USERS current DCR Software version The USER is not obligated to upgrade since support is available for previous versions. DCR Software Assurance, which provides for all new feature and function upgrades, are billed for at an additional $300 /yr per system. BIS Digital will provide on -line user training as well as on -line diagnosis and repair (web connection required). B Hardware (all BIS supplied Tower PC's, Servers and Video and Telco Interface Boards) BIS will provide replacement or repair. BIS Digital will repair or replace system critical parts at customer site. Customer will be responsible for shipping defective part to BIS Digital * Special Note: CPU and Motherboards on computers over 48 months old may no longer be available causing the computer to be obsolete In this event, BIS will provide a $300 computer replacement credit C. Hardware Accessories (Digital Mixers, PA components, Microphones, Hearing Impaired Devices, USB Foot Controls) BIS Digital will provide replacement or repair Customer will be responsible for shipping defective unit to BIS Digital BIS Digital will replace or repair and ship back to customer Initials de Page 1 of 3 BIS Digital C u mer BIS Digital ■ 0 II ® Integrating Excellence Business Information Systems, Inc 1350 NE 56 Street, Suite 300 Ft Lauderdale, FL 33334 Phone 954 -493 -7377 Fax 954 -493 -6541 D Excluded Hardware (Laptop Computers, All Display Monitors and Headsets). BIS Digital will handle repairs via Manufacturer's warranties (ie Dell, Toshiba,) but will offer no extended warranties directly E On -Site BIS Digital Technical Support. BIS Digital will provide on -site technicians for emergency service during normal working hours at no charge Emergency is defined to be a complete system down. 3 CUSTOMER RESPONSIBILITY A. A proper backup of all data on a regular interval. B. A USER appointed systems administrator to act as a liaison with the support department. 4. CONFIDENTIALITY A. BIS Digital, Inc agrees that all data that may be entered into the system is strictly confidential and shall remain the property of the USER. Business Information Systems shall not, without prior written consent, disclose to any third party any such data acquired in connection with this agreement or any other services. 5. PAYMENT A Invoices shall be sent once per year and payment shall be due in full upon receipt. B. At Business Information Systems option, support coverage may be halted for non- payment of any invoice greater than sixty (60 -days) beyond the due date. 6 LIABILITY A In no event shall Business Information Systems, Inc. be liable for any direct or indirect losses or damages, or any other claims arising in connection with this agreement to the USER, including loss of data or earnings due to equipment down time B Business Information Systems sole responsibility with respect to the maintenance and support shall be limited to those outlined in this agreement C. The laws of the State of Florida shall govern this agreement and any litigation shall occur in Broward County, Florida This contract covers the following equipment Purchased on Invoice #51326 Installed on 12/12/05 * DCR 2ch Digital Recording Software for Laptop w/ Software Assurance (1) * CD Duplication Software (1) * Digital Mixers (2) {Serial #'s 0511C2500 & 051 1 C2501 } * Pro44 Microphones (3) * Foot Pedal (1) Purchased on Invoice #51702 * Foot Pedal (1) Initials Page 2 of 3 BIS Digital stomer BIS Digital ■ 0 11 • Integrating ExcellenceTM Business Information Systems, Inc 1350 NE 56 Street, Suite 300 Ft Lauderdale, FL 33334 Phone 954 -493 -7377 Fax 954 -493 -6541 The terms and conditions stated herein form the complete agreement between the parties. Please note. Any additions to this agreement (new systems) will be prorated to coincide with this contract. Start Date. 12/13/2011 End Date: 12/12/2012 Annual Cost $987.70 Contract #: 12 -12 -A -51326 Invoice #• 61934 Accepted By. BIS Digital, Inc. City of Clermont (FL) By Steve Coldren By WA 4 z: g--_5 President ?, ' /16 Title Title / October 14, 2011 / a 4/ 7 / l/ Date Date Initials /___it Page 3 of 3 BIS 'gital Customer