R-2012-38 CITY OF CLERMONT
RESOLUTION NO. 2012-38
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
CLERMONT, LAKE COUNTY, FLORIDA, EXPRESSING ITS DESIRE
TO PROMOTE BUSINESS CLIMATE, GREAT SERVICE, JOB
CREATION, AND BUSINESS INVESTMENT; PROVIDING FOR AN
EFFECTIVE DATE.
WHEREAS, a reputation for a sound business climate is vital to the reputation of regions
around the globe; and
WHEREAS, Central Florida is the 19th largest in the region with 3.7 million people; and
WHEREAS, the City of Clermont is the largest municipality in Lake County, Florida
and home to over 29,000 people; and
WHEREAS, the City of Clermont is united in a mission to ensure Central Florida is a
great destination for business, capital and employment; and
WHEREAS, sustaining and growing resident businesses of all sizes is vital to economic
stability and employment; and
WHEREAS, competition for capital investment and industry diversification often rests
on a market's ability to provide outstanding customer service; and
WHEREAS, the impacts of the "Great Recession" require collaboration across
jurisdictions and sharing of promising practices; and
WHEREAS, an initiative called Central Florida "Open for Business" has identified
licensing and permitting, and overall business communications and transactions, as breakthrough
areas for reputation-building, and business confidence; and
WHEREAS, the undersigned governments want to honor the work of the teams involved
in "Open for Business"research and due diligence; and
WHEREAS, "Open for Business" has identified areas for collaboration, improvement
and measurement; and
WHEREAS, a multi jurisdictional streamlined permitting agenda may send an
unprecedented, positive message to incumbent,new, expanding and relocating businesses; and
WHEREAS, the City of Clermont is committed to promoting clarity, data-driven
decision-making and regional collaboration; and
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CITY OF CLERMONT
RESOLUTION NO. 2012-38
WHEREAS, local governments have independently and collectively developed useful,
productive and meaningful practices that ensures business compliance and seamless service.
NOW, THEREFORE, BE IT RESOLVED, by the City Council of the City of
Clermont, Lake County, Florida, as follows:
SECTION 1. ADOPTION OF "OPEN FOR BUSINESS" JOINT STATEMENT OF
REGIONAL WORK GROUPS RELATIVE TO STREAMLINED
PERMITTING
We are confident that the identification and removal of regional barriers constraining existing
and new business enterprises inspires employer confidence and job creation, and distinguishes
Central Florida as a place that is truly"Open for Business."We see local governments within our
region joining together to set high standards for streamlined permitting processes that allow
businesses to open quickly, so that people are able to work. New and incumbent businesses
deserve those same high standards wherever they do business in Central Florida. The "Open for
Business" recommendations are difficult but do-able. They ensure meaningful and measurable
progress toward our goals. We must remove obstacles to participating in the new economy.
These are our priority actions.
1. KEY PRINCIPLES
We will work together, guided by the key principles of:
a. Sharing success and seeking common ways to measure progress
b. Communicating breakthroughs inside and outside of Central Florida
c. Developing and adopting promising practices and technologies
d. Celebrating breakthroughs among co-signee peers
e. Watching and evaluating other markets
f. Listening to the customer
g. Understand and develop a culture of customer service
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CITY OF CLERMONT
3 RESOLUTION NO. 2012-38
2. ACTIONS AND APPROACHES TO ENSURE SUCCESS
a. Customer service
Instill a positive, pro-active attitude in the staff project review team,
throughout the entire process, to help the customer make his or her project
a reality.
b. Pre-application review
Provide for each pre-application project review to include all applicable
departments. Build an integrated,multi-departmental, approach over time.
c. Minimize cost
Minimize customer costs, especially during the pre-application and
preliminary review process to keep customer costs down.
d. Ensure the ombudsman role
After pre-application review, provide on point of contact to guide
customers throughout the entire approval process.
e. Time is of the essence
Establish aggressive timelines for project approvals to advance savings of
time and money for the customer and the taxpayer.
f. Minimize approval steps
Minimize the steps for project approval depending on the type and size of
development request, including planned unit development, subdivision,
permitted conditional use, and so forth.
g. Process improvements
Commit to regular evaluations of the development review and permitting
process to ensure an efficient and value-added process. Implement
process improvements to include technology upgrades and innovations, as
appropriate and feasible. Tie and test through Item a; above.
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CITY OF CLERMONT
RESOLUTION NO.2012-38
h. Post project approval
After project approval is achieved, minimize the time and steps for project
permit amendments and/or revisions.
i. Consistency and execution for regional impact and reputation
Ensure common language and consistent measures to prove regional
impact and commitment.
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CITY OF CLERMONT
RESOLUTION NO. 2012-38
SECTION 2.
This resolution shall take effect immediately upon its adoption.
DONE AND RESOLVED by the City Council of the City of Clermont, Lake County,
Florida,this 13th day of November, 2012.
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d S. Turville, Jr., Mayo
,ATTEST:
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Tracy Ac •yd, City Clerk 4
Approved as to form and legality:
• ity Attorney