2013-58 BIS Digital
Integrating Excellence TM
Business Information Systems, Inc
1350 NE 56th Street, Suite 300 Ft Lauderdale, FL 33334
Phone 954-493-7377 Fax 954-493-6541
Recording System Support Agreement
Between: And
BIS Digital, Inc. City of Clermont(FL)
1350 NE 56th Street, Suite 300 685 W Montrose Street
Fort Lauderdale,FL 33334-6142 Clermont,FL 34711
Phone (800)834-7674 Phone (352)241-7332
Fax (877)858-5611 Contract# 14-12-A-51326
Email support@bisdigital corn
BIS Digital, Inc.or its appointed service representative agrees to provide system support
for the software and hardware listed below, in accordance with the terms and conditions
of this agreement.
1 TERMS AND CONDITIONS
A. The term of this agreement is for a period of(12)months from the effective date Either party
upon written receipt,with a ninety 90-day notice,may cancel this agreement in the event of
early termination of service agreement, BIS Digital, Inc will refund monies based upon
contract amount prepaid by customer less actual cost of service provided during abbreviated
term,or pro rated amount based upon time remaining in contract term rounded to end of
month of termination,whichever is less.
B The agreement entitles the USER to 24 hours per day,7 days per week telephone support and
on-site support Mon-Fri(8am—5pm EST)on covered items.
C User training:This agreement covers all users training at the user's site during the term of
agreement at mutually agreed upon times.
D This support agreement is for the USERS integrated system Any changes or enhancement
will be billed for additionally.
E Charges for maintenance and support for reasons outside of BIS Digital control,arising from
neglect,negligence,misuse,acts of god or modifications to,or failures of systems software
and/or hardware not covered under this contract resulting in corruption of BIS Digital
software setup/configuration shall be billed at BIS Digital published rates
2 COVERAGES
A DCR Software(all BiS Digital supplied licenses) This support agreement is for the USERS
current DCR Software version The USER is not obligated to upgrade since support is
available for previous versions DCR Software Assurance,which provides for all new feature
and function upgrades,are billed for at an additional $300/yr per system. BIS Digital will
provide on-line user training as well as on-line diagnosis and repair(web connection
required).
B Hardware(all BIS supplied Tower PC's, Servers and Video and Telco Interface Boards) BIS
will provide replacement or repair BIS Digital will repair or replace system critical parts at
customer site. Customer will be responsible for shipping defective part to BIS Digital *
Special Note:CPU and Motherboards on computers over 48 months old may no longer be
available causing the computer to be obsolete In this event, BIS will provide a$300 computer
replacement credit
C Hardware Accessories(Digital Mixers, PA components,Microphones,Hearing Impaired
Devices,USB Foot Controls) BIS Digital will provide replacement or repair. Customer will
be responsible for shipping defective unit to BIS Digital BIS Digital will replace or repair
and ship back to customer
initials _ _�CJ�
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Page i of 3 BiS Digital Customer
BIS Digital
Integrating Excellence TM
Business Information Systems, Inc
1350 NE 56`h Street, Suite 300 Ft Lauderdale, FL 33334
Phone 954-493-7377 Fax 954-493-6541
D Excluded Hardware(Laptop Computers,All Display Monitors and Headsets). BIS Digital
will handle repairs via Manufacturer's warranties(ie Dell,Toshiba)but will offer no
extended warranties directly.
E On-Site BIS Digital Technical Support BIS Digital will provide on-site technicians for
emergency service during normal working hours at no charge Emergency is defined to be a
complete system down.
3 CUSTOMER RESPONSIBILITY
A A proper backup of all data on a regular interval.
B A USER appointed systems administrator to act as a liaison with the support department
4 CONFIDENTIALITY
A BIS Digital, Inc agrees that all data that may be entered into the system is strictly confidential
and shall remain the property of the USER Business Information Systems shall not,without
prior written consent,disclose to any third party any such data acquired in connection with
this agreement or any other services
5 PAYMENT
A Invoices shall be sent once per year and payment shall be due in full upon receipt
B At Business Information Systems option,support coverage may be halted for non-
payment of any invoice greater than sixty(60-days)beyond the due date
6 LIABILITY
A. In no event shall Business Information Systems, Inc.be liable for any direct or indirect
losses or damages,or any other claims arising in connection with this agreement to the
USER, including loss of data or earnings due to equipment down time
B. Business Information Systems sole responsibility with respect to the maintenance and
support shall be limited to those outlined in this agreement.
C The laws of the State of Florida shall govern this agreement and any litigation shall
occur in Broward County,Florida
This contract covers the following equipment
Purchased on Invoice#51326
Installed on 12/12/05
(Upgraded to DCR2 on Invoice#65495)
* DCR-2ch Digital Recording Software for Laptop w/Software Assurance(1)
*CD Duplication Software(1)
* Digital Mixers(2)
{Serial#'s 0511C2500&0511C2501}
* Pro44 Microphones(3)
* Foot Pedal(1)
Purchased on Invoice#51702
* Foot Pedal(1)
Initials 2.____. � J CJ//�"
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Page 2 of 3 BiS Digital Customer
` BIS Digital ■ 0 I1 ®
Integrating Excellence TM
Business Information Systems, Inc
1350 NE 56th Street, Suite 300 Ft Lauderdale, FL 33334
Phone 954-493-7377 Fax 954-493-6541
The terms and conditions stated herein form the complete agreement between the parties. Please note Any
additions to this agreement(new systems)will be prorated to coincide with this contract
Start Date 12/13/2013
End Date 12/12/2014
Annual Cost $1,050 00
Contract# 14-12-A-51326
Invoice#. 66260
Accepted By
BIS Digital, Inc City of Clermont(FL)
By Steve Coldren By
President c.;41 GEC%L,,
Title Title
September 24,2013 et■i2DbY'X" I tot 3
Date Date
Initials 4227_4/4---
Page 3 of 3 BIS Digital Customer