R-2018-52R CLERWONtr CITY OF CLERMONT
RESOLUTION NO. 2018-52R
A RESOLUTION OF THE CITY OF CLERMONT, FLORIDA,
ADOPTING THE COMMUNITY DEVELOPMENT BLOCK GRANT
PROGRAM'S COMPLAINT AND GRIEVANCE PROCEDURES AND
PROVIDING FOR AN EFFECTIVE DATE
NOW THEREFORE,BE IT RESOLVED by the City Council of the City of Clermont,
Lake County Florida, the City shall implement the following complaint and grievance
procedures:
SECTION 1.
1. All complaints and or grievances, including those involving the handicapped, shall be
submitted in writing to the Community Development Administrator.
2. If remedy is not provided, then the complaint or grievance shall elevate to the Citizens
Advisory Task Force(CATF).
3. If remedy is not provided, the complaint or grievance shall elevate to the City of Clermont
City Council.
4. It shall be the policy of this locality to respond within fifteen (15) working days to all written
complaints. It shall further be the policy of this locality to resolve complaints and grievances
in a timely manner.
5. Nothing in the policy or procedure is intended to keep anyone aggrieved from appealing
decisions to the Florida Department of Economic Opportunity if proper resolution is not
received.
SECTION 2.
This Resolution shall take effect immediately upon its passage.
CITY OF CLERMONT
RESOLUTION NO. 2018-52R
DONE AND RESOLVED by the City Council of the City of Clermont, Lake County,
Florida this 13th day of November, 2018.
CITY OF CLERMONT
Gail L. Ash, Mayor
ATTEST:
Tracy Ackroyd Howe,City Clerk
Approved as to form I lega ' .
Daniel F. Mantzaris, City Attorney