Contract 2021-006A#2021-006-A
0INIs
February 18, 2021
Tracy Ackroyd-Howe
City of Clermont
685 W. Montrose Street
Clermont, FL 34711
RE: BIS Digital Technical Support Agreement Renewal
nnual Full Support Agreement qW
Effective Date 12/13/2021
Account Number CLE501
Contract Number 22-12-A-51326-M-50010390
Contract Amount $1,779.25
Mrs. Ackroyd-Howe,
Attached is your Full Support Agreement.
To continue your technical support without disruption or unnecessary fees, please sign this electronic
renewal form. Per our agreement, this invoice is due upon receipt.
Without a signed support agreement, you will be charged hourly for technical support in accordance with
our on -demand technical support fees.
Thank you for the opportunity to serve your audio and video technology needs. If you have any
questions, please do not hesitate to contact me at 800-834-7674, ext. 4527 or
BISContracts@bisdigital.com.
Best regards,
Rebecca Ferreira
Rebecca Ferreira
BIS Digital, In 1350 NE 5611' Street, Suite 300 Fort Lauderdale, FL 33334 P: 800.834.7674 F:877.585.5611
Full Support Agreement
Between:
BIS Digital, Inc.
1350 NE 56th Street, Suite 300
Fort Lauderdale, FL 33334-6142
Phone: (800) 834-7674
Fax: (877) 858-5611
Email: support@bisdigital.com
psis
And:
City of Clermont
685 W. Montrose Street
Clermont, FL 34711
Phone: (352) 241-7332
Contract #: 22-12-A-51326-M-50010390
BIS Digital, Inc. or its appointed service representative agrees to provide system support
for the software and hardware listed below, in accordance with the terms and
conditions of this agreement.
1. TERMS AND CONDITIONS
A. The term of this agreement is for a period of twelve (12) months from the effective date.
Upon expiration of the term, this agreement shall automatically renew for successive
periods of twelve (12) months unless one party provides written notice to the other party of
its intent to terminate this agreement in which case it shall terminate sixty (60) days from
the date of the notice. In the event of early termination of service agreement, BIS Digital,
Inc. will refund monies based upon contract amount prepaid by customer less actual cost of
service provided during abbreviated term, or pro -rated amount based upon time remaining
in contract term rounded to end of month of termination, whichever is less.
B. The agreement entitles the user to 24 hours per day, 7 days per week telephone support and
on -site support Monday- Friday (8am - 5pm ET) on covered items.
C. User training: This agreement covers all users training at the user's site during the term of
agreement at mutually agreed upon times.
D. This support agreement is for the user's integrated system. Any changes or enhancements
will be billed for additionally.
E. Charges for maintenance and support for reasons outside of BIS Digital control, arising from
neglect, negligence, misuse, acts of god or modifications to, or failures of systems software
and/or hardware not covered under this contract shall be billed at BIS Digital published
rates. Please note that BIS Digital has an archived copy of your initial configuration so at no
time will you ever be billed for software configuration.
F. BIS Digital agrees to provide customer with no less than ninety (90) days notice in the event
of any price increases.
Initials:
BIS Digital Customer
BIS Digital, Irn 1350 NE 56th Street, Suite 300 Fort Lauderdale, FL 33334 P: 800.834.7674 F: 877.858.5611
Page 1
4-'" S
B
2. COVERAGES
A. DCR Software (all BIS Digital supplied licenses) will receive annual upgrades as they become
available. BIS Digital will provide on-line user training as well as on-line diagnosis and repair
(web connection required).
B. Hardware (all BIS supplied Tower PC's, Servers and Video and Telco Interface Boards). BIS
will provide replacement or repair. BIS Digital will repair or replace system critical parts at
customer site. Customer will be responsible for shipping defective part to BIS Digital. CPU
and Motherboards on computers over forty-eight (48) months old may no longer be
available causing the computer to be obsolete. In this event, BIS Digital will provide a $300
computer replacement credit.
C. Hardware Accessories (Digital Mixers, PA components, Microphones, Hearing Impaired
Devices, USB Foot Controls). BIS Digital will provide replacement or repair. Customer will be
responsible for shipping defective unit to BIS Digital. BIS Digital will replace or repair and
ship back to customer.
D. Excluded Hardware (desktop and laptop computers, tablets, display monitors, projectors and
headsets.) BIS Digital will handle repairs via manufacturer warranties, e.g., Dell, NEC,
Toshiba, but will offer no extended warranties directly.
E. On -site BIS Digital Technical Support. BIS Digital will provide on -site technicians for
emergency service during normal working hours at no charge. Emergency is defined to be a
complete system down.
3. CUSTOMER RESPONSIBILITY
A. A proper backup of all data on a regular interval.
B. A user -appointed systems administrator to act as a liaison with the support department.
4. CONFIDENTIALITY
A. BIS Digital, Inc. agrees that all data that maybe entered into the system is strictly
confidential and shall remain the property of the user. BIS Digital shall not, without prior
written consent, disclose to any third party any such data acquired in connection with this
agreement or any other services.
5. PAYMENT
A. Invoices shall be sent once per year and payment shall be due in full upon receipt.
B. At BIS Digital's option, support coverage may be halted for non-
payment of any invoice greater than sixty (60) days beyond the due date.
6. LIABILITY
A. In no event shall BIS Digital, Inc. be liable for any direct or indirect
losses or damages, or any other claims arising in connection with this agreement to the
user, including loss of data or earnings due to equipment down time.
B. BIS Digital's sole responsibility with respect to the maintenance and
support shall be limited to those outlined in this agreement.
C. The laws of the State of Florida shall govern this agreement and any litigation shall occur in
Broward County, Florida.
Initials:
BIS Digital Customer
BIS Digital, Ir 1350 NE 561^ Street, Suite 300 Fort Lauderdale, FL 33334 P: 800.834.7674 F: 877.85B.5611
Page 2
This contract covers the following equipment
Purchased on Invoice #51326
Installed on 12/12/05:
(Upgraded to DCR2 on Invoice#65495)
•DCR2- 2ch Digital Recording Software for Laptop w/ Software Assurance (1)
-CD Duplication Software (1)
-Digital Mixers (2) {Serial #'s 0511C2500 & 0511C25011
•Pro44 Microphones (3)
-Foot Pedal (1)
Purchased on Invoice #51702
-Foot Pedal (1)
Purchased on invoice #80718
Installed on 2/16/2021
•DCR2 2ch Digital AN Recording Software w/ Software Assurance (1)
The terms and conditions stated herein form the complete agreement between the parties. Any
additions to this agreement (new systems) will be prorated to coincide with this contract.
Effective Date: 12/13/2021
Contract #: 21-12-A-51326-M-50010390
Annual Contract Amount: $1,779.25
Accepted By:
BIS Digital, Inc. City of Clermont
Sieve ColAre l
By Steve Coldren By
President LL
Title Title
February 18, 2021 C� ` 1
Date Date
Initials: It C.
��
/
II
BIS Digital
Customer
BIS Digital, Inc. 1350 NE 56th Street, Suite 300 Fort Lauderdale, FL 33334 P: 800.834.7674 F: 877.858.5611
Page 3