2006-25~i i~ ~/~~
0
• FlJEL MANAGEMENT SYSTEM
FUELMASTER® Fuel Management System
Extended Maintenance Agreement
The FUELMASTER® Fuel Management Systems Extended Maintenance Agreement is made and entered
into on this day of 0 o b by and between SYN-TECH SYSTEMS, INCORPORATED, (STS), a Florida
Corporation having a pri cipal place of business at 100 Four Points Way, Tallahassee, Florida 32305 and:
City of Clermont
PO Box 120219
Clermont FL 34712-0219
This initial term of this agreement shall commence as 10/06/2006 and shall continue for a term
expiring 10/5/2007, prior to which the option to purchase additional year(s) will be provided.
The FUELMASTERO Maintenance Agreement provides a means of extending the normal one-
year warranty that all FUELMASTERO customers receive. It covers parts and telephonic /
electronic support labor for all FUELMASTER® components, both software and hardware, and
provides free updates software/firmware, upon request. The customer will be provided a prepaid
shipping container for return of the defective part(s). The defective part(s) must be returned
within seven business days. Support hours are 8:00 AM - 5:00 PM local time, Monday through
Friday, excluding New Year's Day, Memorial Day, 4~' of July, Labor Day, Veteran's Day,
Thanks ivin Da ,and Christmas Da .
Model.. Location Serial No.- Cost
FMU-2000 unknown 875.00
Total for r $ 875.00
There is a late fee of $25.00 a month per unit up to six months or a maximum of $150.00. After
six months, there is an amnesty fee of $150.00 that includes verification of the functionality of
the system. Multiple years of maintenance may be purchased at the current rate, but all years
must be purchased in advance with one payment.
Syn-Tech Systems, Inc will provide at no additional charge Certificates of Insurance naming
your company as a Certificate Holder. However, if your company must be named on the
Certificate of Insurance as a co-insured, there is an additional fee of $ 350.00 to the overall
maintenance plan (invoiced separately).
Organizations under maintenance contract are provided a toll free number and have access to
FUELMASTERO technicians to assist in FUELMASTERO operations and diagnostics.
Software updates will be provided free of charge upon request. The exception to this is for those
system operators with customized software. Each customized program will have to be quoted
on an individual basis. Customers with Extended Maintenance will only pay for the
customization. The customer can make the decision as to whether he prefers to maintain his
current system or update to the new software/firmware. Changes in hardware are not covered
by this agreement.
•
Under terms of this agreement, FUELMASTER® technicians will telephonically diagnose
problems with the assistance of the customer to determine warrantable conditions, and possible
problem solutions. Syn-Tech will replace all defective parts and provide telephonic assistance to
the customer in installation of replacement parts to allow the unit to be repaired as expeditiously
as possible. Please note that FUELMASTER® was designed in a modular manner to provide
easy and rapid exchange of parts, even by non-technical personnel. Other fuel management
systems are not designed this way and consequently, do not offer warranties comparable to
FUELMASTER®. This agreement does not cover site visits by FUELMASTER® technicians for
repair.
Please note that damage resulting from acts of God, user abuse, accidents, faulty installation or
operation is not covered under the warranty. This warranty specifically excludes any indirect,
special, or consequential damages to include, but not limited to, loss of product, profit, or litigation
fees. Additionally, associated equipment including valves, pulsers, printers, persona( computers,
pumps, oilers, dispensers, and other items not manufactured by Syn-Tech, are warranted only to
the extent covered by the original manufacturer. Additionally, warranty is limited to approved
locations (generally the United States of America) and is not transferable except by written
permission of Syn-Tech Systems, Inc.
The parties deem this agreement to be executed by their duly authorized representatives on the
Agreement date.
SYN-TECH SYSTEMS, INCORPORATED:
(Signature)
Patrick J. Peacock
(Name)
Contracts Administrator
(Title)
CUSTOMER•
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(Name)
L;
Y'e ~ ~
(Title)
~35~-~3g~- 335a
(Telephone Number)
C3sz) ~y -~~7 ~
(Fax Number)
Address, if applicable) ~