2007-48BIS Digital
Integrating Excellence TM
Business Information Systems, Inc
1350 NE 56'h Street, Suite 300 Ft. Lauderdale, FL 33334
Phone: 954-493-7377 Fax:954-493-6541
Monday, October 15, 2007
City of Clermont
685 W. Montrose Street ~2"d Floor
P.O Box 120219
Clermont, F134712-0219
Attn: Tracy Ackroyd
RE: BIS Digital Support Agreement Renewal
Annual Contract Term: 12/13/2007 -12/12/2008
Account #: CLE501
Contract #: 08-12-A-51326
Amount Due: $687.70
Invoice #: 55330
Dear Tracy:
Enclosed please find your full service contract renewal agreement for the coming year
Please sign the enclosed agreement, keeping a copy for your records, and return the
original to us with your purchase order and payment. To place your contract in effect as
soon as possible, you may fax your contract renewal to us at 954-493-6541.
Please remember, without a contract in place, our current per call rates will be in effect.
For continuous coverage, an immediate response is greatly encouraged. Our terms are
payable in advance, and will reflect a due date of: 11/13/07 (Any equipment or options
added during the contract year are prorated and added at the conclusion of warranties.)
Thank you for the opportunity to serve all of your recording and transcription needs. If
you have any questions please do not hesitate to contact us at 800-834-7674.
Best regards,
Erica Michael
BIS Digital, Inc.
Accounting Department
Enclosures
BIS Digital
Integrating Excellence TM
Business Information Systems, Inc
1350 NE 56th Street, Suite 300 Ft. Lauderdale, FL 33334
Phone: 954-493-7377 Fax:954-493-6541
Recording System Support Agreement
Between:
BIS Digital, Inc.
1350 NE 56"' Street, Suite 300
Fort Lauderdale, FL 33334-6142
Phone: (800)834-7674
Fax: (877) 858-5611
Email: support@bisdigital.com
And:
City of Clermont (FL)
685 W. Montrose Street
2nd Floor
Clermont, Fl 34712-0219
Phone: (352) 241-7332
Contract #: 08-12-A-51326
BIS Digital, Inc. or its appointed service representative agrees to provide system support
for the software and hardware listed below, in accordance with the terms and conditions
of this agreement.
TERMS AND CONDITIONS
A. The term of this agreement is for a period of (12) months from the effective date. Either party
upon written receipt, with a ninety 90-day notice, may cancel this agreement. In the event of
early termination of service agreement, BIS Digital, Inc will refund monies based upon
contract amount prepaid by customer less actual cost of service provided during abbreviated
term, or pro rated amount based upon time remaining in contract term rounded to end of
month of termination, whichever is less.
B. The agreement entitles the USER to 24 hours per day, 7 days per week telephone support.
C. User training: This agreement covers all users training at the user's site during the term of
agreement at mutually agreed upon times.
D. This support agreement is for the USERS integrated system. Any changes or enhancement
will be billed for additionally.
E. Charges for maintenance and support for reasons outside of BIS Digital control, arising from
neglect, negligence, misuse, acts of god or modifications to, or failures of systems software
and/or hardware not covered under this contract resulting in corruption of BIS Digital
software setupfconfiguration shall be billed at BIS Digital published rates.
COVERAGES
A. DCR Software (all BIS Digital supplied licenses). BIS Digital provides all DCR upgrades or
replacements as they become available at no charge for the initial year of service (which
begins on date of installation). DCR Software Assurance, which provides for all new feature
and function upgrades, are billed for at an additional $250/yr per system following first year
of service. BIS Digital will provide on-line user training as well as on-line diagnosis and
repair (web connection required).
B. Hardware (all BIS supplied PC's, Servers and Video and Telco Interface Boards). BIS will
provide replacement or repair. BIS Digital will repair or replace system critical parts at
customer site. Customer responsible for shipping defective part to BIS Digital.
C. Hardware Accessories (Digital Mixers, PA components, Microphones, Hearing Impaired
Devices, USB Foot Controls). BIS Digital will provide replacement or repair. Customer
responsible for shipping defective accessory to BIS Digital. BIS Digital will replace or repair
and ship back to customer.
D. Excluded Hardware (Laptop Computers, All Display Monitors and Headsets). BIS Digital
will handle repairs via Manufacturer's warranties (ie: Dell, Toshiba,) but will offer no
extended warranties directly.
Page 1 of 3
Initials:
Cu mer
BIS Digital
BIS Digital
Integrating Excellence TM
Business Information Systems, Inc
1350 NE 56'h Street, Suite 300 Ft. Lauderdale, FL 33334
Phone: 954-493-7377 Fax:954-493-6541
E. On-Site BIS Digital Technical Support. BIS Digital will provide on-site technicians for
emergency service during normal working hours at no charge. Emergency is defined to be a
complete system down.
3. CUSTOMER RESPONSIBILITY
A. A proper backup of all data on a regular interval.
B. A USER appointed systems administrator to act as a liaison with the support department.
CONFIDENTIALITY
A. BIS Digital, Inc. agrees that all data that may be entered into the system is strictly confidential
and shall remain the property of the USER. Business Information Systems shall not, without
prior written consent, disclose to any third party any such data acquired in connection with
this agreement or any other services.
PAYMENT
A. Invoices shall be sent once per year and payment shall be due in full upon receipt.
B. Invoices shall include all applicable taxes.
C. Late charges will be assessed at the rate of one and one-half (1-112%) per month on
invoices over 30 days.
D. At Business Information Systems option, support coverage may be halted for non-
payment of any invoice greater than sixty (60-days) beyond the due date.
LIABILITY
A. In no event shall Business Information Systems, Inc. be liable for any direct or indirect
losses or damages, or any other claims arising in connection with this agreement to the
USER, including loss of data or earnings due to equipment down time.
B. Business Information Systems sole responsibility with respect to the maintenance and
support shall be limited to those outlined in this agreement.
C. The laws of the State of Florida shall govern this agreement and any litigation shall
occur in Broward County, Florida.
This contract covers the following equipment
Purchased on Invoice #51326
Installed on 12/12/05:
* DCR 2ch Software for Laptop (1)
* CD Duplication Software (1)
* Digital Mixers (2)
{Serial #'s OS11C2500 & OS11C2501}
* Pro44 Microphones (3)
* Foot Pedal (1)
Purchased on Invoice #51702
* Foot Pedal (1)
Page 2 of 3
Initials:
BIS Digital Customer
BIS Digital
Integrating Excellence TM
Business Information Systems, Inc
1350 NE 56"' Street, Suite 300 Ft. Lauderdale, FL 33334
Phone: 954-493-7377 Fax:954-493-6541
The terms and conditions stated herein form the complete agreement between the parties. Please note: Any
additions to this agreement (new systems) will be prorated to coincide with this contract.
Start Date: 12/13/2007
End Date: 12/12/2008
Annual Cost: $687.70
Contract #: 08-12-A-51326
Invoice #: 55330
Accepted By:
BIS Digital, Inc.
By Steve Coldren
President
Title
October 15, 2007
Date
Page 3 of 3
City of Clermont, Florida
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BIS Digital Customer